What is a Managed Support Agreement?

An MSA gives your business priority support with service levels for your business’s specific requirements. We provide you with expected timeframes for response and resolution on tickets.

Emergencies get top priority, and your tickets jump to the SLA queue ahead of the rest. You only get billed once a month and benefit from a fully managed support solution without having to worry about any additional costs. We manage and support everything from your end user devices to your network, servers and firewall.  We also document every aspect of your environment so that you never have to worry about losing a password, a licence key, a fibre circuit number or anything else we need to support your business.

If your business is 5 or more users we recommend implementing a Managed Support Agreement to ensure that your users experience minimal downtime and don’t waste any precious hours being non-productive due to technical issues. Your monthly support cost (excluding licensing) does not change for the duration of the MSA which makes costs predictable.

What is included in an MSA?

We handle every aspect of your ICT environment.  Including:

• User endpoints. (Laptops, desktops, mobile devices, etc).
• Servers.
• Network devices. (Switches, routers, gateways, etc).
• Firewalls.
• Printers.
• Storage devices. (NAS, SAN).
• Access Control.
• Security systems. (Camera's, NFC).

If you have any specialized systems or devices that you would like us to manage and maintain for your business we can include it if it falls within our skillset.