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Managed IT Solutions
Proactive Support & Services

Managed IT Solutions

Proactive Support & Services

Eliminate the cost, risk, and issues that come with managing your IT environment internally. Achieve higher levels of productivity, security, and service delivery by investing in proactive managed IT.

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  • Prevent Downtime
  • Eliminate Breaches
  • Boost Productivity

Why wait for something to break, then scramble for a solution while losing productivity and sales?

This reactive approach is, unfortunately, how many businesses manage their IT needs. But in a world where most companies are heavily reliant on IT, this method costs you in operational downtime, security breaches, and lost sales.

Our clients gain peace of mind with our Managed IT Services and hardly ever need extensive support. Why? Because our approach is proactive. We oversee, manage, and monitor every aspect of your IT infrastructure, preventing costly downtime or breaches before they occur.

TBIG’s Proactive Managed IT Support is not a cost. It is a critical investment because it prevents “IT firefighting” while securing your business against downtime and breaches, which ultimately leads to an increase in overall productivity, which can lead to more revenue.

TBIG Managed Support - Repercussions
TBIG Managed Support - Proactive

Let TBIG revolutionise your approach to modern IT management

At TBIG Managed Solutions, we help your business maximise uptime and prevent security breaches with our proactive Managed IT Solutions.

We free up your team so they can achieve higher levels of productivity and service delivery while helping you offload the risk, labour, and cost of managing your own IT environment, even if you don’t have a big budget.

Transitioning from reactive to proactive IT management is a seamless 3-step process with TBIG:

  • 1. Book a complimentary 30-minute Discovery Session with an account manager.
  • 2. Receive a practical, tailor-made IT solution proposal based on your business requirements.​
  • 3. Focus on running and expanding your enterprise while we expertly maintain your IT infrastructure.
TBIG Managed Support - Transition

TBIG's All-Inclusive
Managed Support Agreement (MSA)

All-Inclusive
Managed Support Agreement
(MSA)

Gain peace of mind with a comprehensive, tailor-made Managed IT Support solution that makes your IT infrastructure stable, secure, and scalable.

Billed monthly and prudently tailored to meet your needs, you get a single, surprise-free invoice. Regardless of the extent of support required, your monthly fee remains fixed and you get to enjoy the liberating feeling that comes from knowing your IT services are expertly managed.

With TBIG's Managed Support Solution, you enjoy these advantages:

  • Our aim is to get your IT infrastructure to 99% uptime.
  • Free up time to focus on core business activities.
  • Boosted efficiency and productivity which can lead to increased revenue.
  • Proactive monitoring prevents issues from becoming major outages.
  • Predefined response and resolution times for support requests.
  • Flat monthly fee is predictable for budgeting.
  • Systems optimised to scale as you grow.
  • No hardware or software to maintain or upgrade, if included in your agreement.
  • Custom solutions tailored specifically for your needs.

TBIG's Managed Support Services include:

  • Technical support
  • Remote or onsite help desk
  • Remote monitoring
  • Site visits
  • Remote or onsite support
  • Systems management
  • Patch and update management.
  • Network monitoring
  • Server monitoring and maintenance
  • Backup and disaster recovery
  • Fibre/Wireless/LTE connectivity
  • Full stack VoIP
  • Antivirus
  • Cybersecurity
  • Microsoft 365 management
  • Google Workspace management
  • Fully hosted infrastructure
  • VPS and Dedicated server hosting
  • Domain and website hosting
  • Email security and sanitisation
  • Infrastructure monitoring, maintenance, and risk mitigation
  • Firewall management and maintenance
  • Software monitoring and maintenance
  • Hardware monitoring and maintenance

Additionally, should you possess specialised systems or devices requiring management and maintenance, we are more than capable of integrating them into our service, provided it aligns with our skillset.

Schedule your FREE, no-obligation 30-minute IT needs analysis right away!

Get a practical, tailor-made IT solution proposal for your business and a clear understanding of what you need to do to minimise risk and maximise uptime.

Standard MSA Package

1-Year Managed Support Agreement
From R895 Per User Per Month
  • 12-month commitment, 10 users minimum
  • Final fee will be established post-consultation
  • Needs analysis is free and without obligation​
Book FREE Needs Analysis
Click the button to start scheduling your free IT needs analysis​

Extended MSA Package

2-Year Managed Support Agreement
From R695 Per User, Per Month
  • 24-month commitment, 10 users minimum
  • Final fee will be established post-consultation
  • Needs analysis is free and without obligation​
Book FREE Needs Analysis
Click the button to start scheduling your free IT needs analysis​
Save

Standard MSA Package

1-Year Managed Support Agreement
From R895 Per User, Per Month
  • 12-month commitment, 10 users minimum
  • Final fee will be established post-consultation
  • Needs analysis is free and without obligation​
Book FREE Needs Analysis
Click the button to start scheduling your free IT needs analysis​

Extended MSA Package

2-Year Managed Support Agreement
From R695 Per User, Per Month
  • 24-month commitment, 10 users minimum
  • Final fee will be established post-consultation
  • Needs analysis is free and without obligation​
Book FREE Needs Analysis
Click the button to start scheduling your free IT needs analysis​

Enjoy peace of mind with TBIG's Total Satisfaction Guarantee

You have the freedom to cancel without penalty during your initial 3-month onboarding period, should you find it not feasible to continue.

Looking for Ad Hoc IT Support instead?

If our All-Inclusive MSA is too comprehensive or costly for your company, we also offer pay-as-you-go support and callouts. With this option, a minimal monthly fee covers fundamental services. You will be billed per incident when you require onsite or remote support.
Take a look at our Ad Hoc Support Solution

Preferred Partners

Dell
Sophos
Microsoft
Microsoft 365
Canon
DELL
Google Workspace

We form lasting win-win relationships with our clients

Here’s what they have to say about us!
"TBIG have been the most consistent, reliable and trustworthy IT service providers I have worked with in my business. Their sterling advice and continued willingness to assist has taken a lot of pressure off my shoulders. Our IT systems are working superbly now and we rarely have any issues. It's been an absolute pleasure to have TBIG on our team!"
Zunaid LundellLHL Attorneys
"TBIG are the absolute best in the industry, with outstanding customer service and great pricing! There is simply nothing they cannot assist with, and they are always more than willing to help, and always go beyond what is required."
Carissa ParkerLaw On The Go
"LogicTrials operate in a very strictly regulated environment, and it is essential that our IT infrastructure is always effective and secure. Since contracting TBIG, I we have not experienced any serious problems. In the event of problem being reported the support is fast and effective."
Deidré OosthuizenLogicTrials SA
"We are satisfied with the services that are being rendered by TBIG and we accordingly recommend TBIG for the aforementioned services."
Kimberley KatsekeraLM Attorneys
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Ignoring Managed IT Support can have costly repercussions

Frequent or ongoing loss of application accessibility and workforce productivity due to IT complications eventually translates into revenue losses. While cybersecurity is a real threat in today’s connected workplace.

To minimise your risk and secure your business, call on TBIG Managed Solutions today!

TBIG Managed Support - Security

Smart companies prevent downtime, eliminate breaches, and boost their productivity with TBIG's Managed IT Solutions

Ready to gain peace of mind with a comprehensive, tailor-made Managed IT Support solution that makes your IT infrastructure stable, secure, and scalable? Rely on TBIG’s 20+ years of experience to ensure you are getting the most out of your IT systems.

Book Your Discovery Session

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Book Your FREE IT Needs Analysis Now

Enquire About Ad Hoc IT Support

Pay-as-you-go support and callouts for a minimal monthly fee covers fundamental services such as licensing, backup, and security. You’re billed per incident when you need onsite or remote support.