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  • 11 Saint Dominic Road, Hurlyvale, Edenvale

Proactive Managed IT Solutions Support Services

Don't let IT hassles hold your business back! Discover how outsourcing your IT can boost operational efficiency.

Reduce the cost, risk, and challenges of managing your IT environment internally with TBIG Managed Solutions. Our IT support and services are tailored to your unique needs, enabling your business to unlock peak levels of productivity, security, and service delivery.
Eliminate the cost, risk, and challenges of managing your IT environment internally with TBIG Managed Solutions.

Our managed IT solutions are tailored to your unique needs, enabling your business to unlock peak levels of productivity, security, and service delivery.
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  • Prevent Downtime
  • Eliminate Breaches
  • Boost Productivity

We build lasting relationships with our clients

"TBIG have been the most consistent, reliable and trustworthy IT service providers I have worked with in my business. Their sterling advice and continued willingness to assist has taken a lot of pressure off my shoulders. Our IT systems are working superbly now and we rarely have any issues. It's been an absolute pleasure to have TBIG on our team!"
Zunaid Lundell
Zunaid LundellLHL Attorneys
"TBIG are the absolute best in the industry, with outstanding customer service and great pricing! There is simply nothing they cannot assist with, and they are always more than willing to help, and always go beyond what is required."
Carissa Parker
Carissa ParkerLaw On The Go
"LogicTrials operate in a very strictly regulated environment, and it is essential that our IT infrastructure is always effective and secure. Since contracting TBIG, I we have not experienced any serious problems. In the event of problem being reported the support is fast and effective."
Deidré Oosthuizen
Deidré OosthuizenLogicTrials SA
"We are satisfied with the services that are being rendered by TBIG and we accordingly recommend TBIG for the aforementioned services."
Kimberley Katsekera
Kimberley KatsekeraLM Attorneys
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The Hidden Costs of Reactive IT Management

Many businesses adopt a reactive approach to IT management, which often leads to operational inefficiencies, downtime, security breaches, sub-par customer service, and lost sales opportunities. In today’s competitive landscape, you can’t afford to let IT issues disrupt your operations and cost your business money.
TBIG Managed Support - Repercussions
TBIG Managed Support - Security

The Consequences of Inefficient IT Systems

Frequent or ongoing loss of application accessibility and workforce productivity due to IT issues eventually translates into revenue losses. Moreover, cybersecurity is a real threat in today’s connected workplace. To minimise your risk and secure your business, it’s time to take action.

Proactive Managed IT Solutions by TBIG

At TBIG Managed Solutions, we help your business run efficiently, maximise uptime, and prevent security breaches with proactive managed IT support and services. Outsource your IT management to us to offload the risk, labor, and cost of managing your own IT environment. We will free up your team to achieve higher levels of productivity and service delivery.
TBIG Managed Support - Proactive

How Proactive Managed IT Solutions Can Transform Your Business

With our Managed Support Agreement, you enjoy a comprehensive managed IT solution that ensures the stability, security, and scalability of your IT infrastructure.

  • Our aim is to get your IT infrastructure to 99% uptime.
  • Free up time to focus on core business activities.
  • Boosted efficiency and productivity which can lead to increased revenue.
  • Proactive monitoring prevents issues from becoming major outages.
  • Predefined response and resolution times for support requests.
  • Flat monthly fee is predictable for budgeting.
  • Systems optimised to scale as you grow.
  • No hardware or software to maintain or upgrade, if included in your agreement.
  • Custom solutions tailored specifically for your needs.

Take the First Step Towards Proactive IT Management Today

Transition from reactive to proactive IT management in 3 simple steps:

  • 1. Choose a package and schedule a complimentary 30-minute needs analysis with an account manager.
  • 2. Receive a practical, tailor-made IT solution proposal based on your business requirements.
  • 3. Outsource your IT to us so you can focus on expanding your enterprise while we maintain your IT infrastructure.

Need a custom solution? Send us an enquiry, and one of our account managers will contact you. Alternatively, if you only need support every now and then, contact us about our ad hoc support solutions below.

Basic

R 895 Per User Per Month
  • Includes:
  • + Unlimited remote support
  • + Remote management and monitoring
  • + Patch and update management
  • + Application support
  • + Vendor management
  • + One site visit per month*
  • + Tickets via help desk, email, and phone
  • + Webroot antivirus
  • Monthly reporting:
  • + Endpoint report
  • + Antivirus report (Webroot)
  • + Help desk tickets report
  • Terms:
  • + 12-month agreement
  • + No user minimum*
  • + Revised after 2 months if required
Enquire Now
*To be eligible for a monthly site visit, a minimum of 5 users is required.

Standard

R 1099 Per User Per Month
  • Includes:
  • + Unlimited remote support
  • + Remote management and monitoring
  • + Patch and update management
  • + Application support
  • + Vendor management
  • + Two site visits per month
  • + Tickets via help desk, email, and phone
  • + Webroot antivirus (5 endpoints)
  • + Microsoft 365 Business Basic
  • + Template website (1 page)
  • Extras:
  • + Biannual business review meeting
  • + Biannual training (1 hour session)
  • Monthly reporting:
  • + Endpoint report
  • + Antivirus report (Webroot)
  • + Help desk tickets report
  • Terms:
  • + 12-month agreement
  • + 5 users minimum
  • + Revised after 2 months if required
Enquire Now

Premium

R 1399 Per User Per Month
  • Includes:
  • + Unlimited remote support
  • + Remote management and monitoring
  • + Patch and update management
  • + Application support
  • + Vendor management
  • + One site visit per week
  • + Tickets via help desk, email, and phone
  • + Webroot antivirus (10 endpoints)
  • + Microsoft 365 Business Standard*
  • + Template website (3 pages)​
  • + Managed firewall
  • + Mail filtering
  • + VoIP extension**
  • Extras:
  • + Quarterly business review meeting
  • + Quarterly training (1 hour session)
  • Monthly reporting:
  • + Endpoint report
  • + Antivirus report (Webroot)
  • + Help desk tickets report
  • + Microsoft 365 report
  • Terms:
  • + 12-month agreement
  • + 10 users minimum
  • + Revised after 2 months if required
Enquire Now
*Upgrade to Microsoft 365 Business Premium or Enterprise Plans available.
**Setup and configuration charges may apply.

Optional Add-ons

  • R695 per month per server, VM or physical (specialisations, e.g. SQL, will be quoted separately if required).
  • R395 per month per server lite (NAS or any other device that doesn’t require constant maintenance and only requires attention once or twice a month).
  • Licensing, Microsoft 365, Antivirus, VOIP, Mimecast (mail filtering), Hosted solutions, Infrastructure, Web hosting and domains, Disaster recovery solutions, Fibre/ Wireless/ LTE connectivity.

Enjoy peace of mind with our Total Satisfaction Guarantee

You have the freedom to cancel without penalty if you find it not feasible to continue during your initial 3-month onboarding period.

Want Ad Hoc IT Support instead?

If our All-Inclusive MSA is too comprehensive or costly for your company, we also offer pay-as-you-go support and callouts. With this option, a minimal monthly fee covers fundamental services. You will be billed per incident when you require onsite or remote support.
Take a look at our Ad Hoc Solution

Prevent Downtime, Eliminate Breaches, and Boost Productivity With Proactive Managed IT Solutions

As a business executive, you understand the importance of efficient and secure IT systems. Don’t let IT issues hold your company back any longer. Reach out to TBIG Managed Solutions today. With over 20 years of industry experience, we help you get the most out of your IT systems.

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Enquire About Ad Hoc IT Support

Pay-as-you-go support and callouts for a minimal monthly fee covers fundamental services such as licensing, backup, and security. You’re billed per incident when you need onsite or remote support.